- How do I find stations in the app?
- I’m an international tourist and can’t access the website
- I can't log into the website
- I'm experiencing a glitch or bug
- I can't access the website
- Seeing my ride statistics
- I can't access the app
- Enabling push notifications in the app
- Keeping track of how long you've had a bike out
- Saving favorite stations in the app
- Search Manage my account from the mobile app
- I’m having trouble loading parts of the website
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I’m an international tourist and can’t access the website
Having trouble accessing our website? Please fill out this form and tell us more about your problem. One of our customer service agents will be in touch with you shortly.
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I can't log into the website
Having problems logging into the website? Please fill out this form and tell us more about your problem. One of our customer service agents will be in touch with you shortly.
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I'm experiencing a glitch or bug
Are you experiencing a glitch or bug in the app or website? Please fill out this form and tell us more about the problem you are experiencing. One of our customer service members will get back to you as soon as possible.
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I can't access the website
Having trouble accessing our website? Please fill out this form and tell us more about your problem. One of our customer service agents will be in touch with you shortly.
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Seeing my ride statistics
You can see your ride stats by pulling down the drawer on the map screen. Click on the double arrow at the top of the map to display your last ride and your all-time stats, including total rides and estimated total miles ridden.
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I can't access the app
If you are having trouble accessing Cyclefinder, please fill out this form and tell us more about the problem you're experiencing. One of our customer service members will get back to you as soon as possible.
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Enabling push notifications in the app
When you first download and use Cyclefinder, you will be prompted to opt into push notifications. Click “OK” on the pop-up message.
If you clicked “Don’t Allow” but changed your mind and would like to opt into push notifications, you can do this in the Settings on your phone. Open up Settings, select Notifications, scroll down until you find Velespeed, and slide the button to the right to allow notifications. You can select which type of notification alert you’d like to receive.It’s a good idea to opt into push notifications to get important messages about your ride. Currently, Velespeed only sends one notification and it’s a very important one: we’ll tell you when you have successfully docked your bike. This is a great way to confirm that your ride has ended, so you don’t risk walking away from a bike that hasn’t been locked. This could result in usage fees if the bike is unlocked for more than 30 minutes, or a lost bike charge of $1200 if someone then takes your bike and doesn’t return it. -
Keeping track of how long you've had a bike out
There is a ride timer on the mobile app to keep track of how long you’ve had a bike out. In order to use this feature, you must be logged into the mobile app and have push notifications enabled. The timer will automatically start when you unlock a bike and stops when you dock. Don't forget to check for a green light when you dock!
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Saving favorite stations in the app
To save your favorite stations in Cyclefinder, from the map, select a station by tapping on the station icon and click the star. Now, from the favorites section in the menu, you'll be able to quickly see bike/dock availability for these stations in the app.
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Search Manage my account from the mobile app
At this time, it is only possible to manage your account by logging into the Velespeed website.
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I’m having trouble loading parts of the website
Users with some out-of-date web browsers may not be able to load interactive parts of the website, including:
System mapJoin, purchase & registration pageLogin pageWhen trying to view these pages with an out-of-date browser, the following error messages may appear:
It’s very easy to update your web browser. There are a number of third party websites that can guide you through the process, like https://browser-update.org/update.html.It’s also very easy to check to see whether the browser you’re using has up-to-date security protocols. To check, visit https://www.ssllabs.com/ssltest/viewMyClient.html and look for the green box with the message, “Your user agent has good protocol support.”If your browser is up-to-date, and you confirm that it supports TLS 1.2, and you STILL can’t get to the website map, login, and registration pages, please fill out this form and one of our customer service agents will be in touch
How do I find stations in the app?
To browse stations close to you, open the map view. You can also search for a station by clicking the search icon in the upper right-hand corner of the map screen. You can search for specific stations or points of interest in order to find nearby stations.