- I experienced a collision with a bicycle
- Report a bike incident with a vehicle
- I discovered a case of vandalism
- I experienced a collision with a vehicle
- I experienced a collision with a pedestrian
- I witnessed a bike theft
- I found a defective bike
- I found a lost item, or lost an item at a station
- My membership card was lost or stolen
- My bike is missing or was stolen
- I was charged a stolen bike fee
- I found an abandoned bike
-
Report a bike incident with a vehicle
If you are injured, call 112 immediately. You should also call the police 155, explain where the collision took place and file a report with an officer to make sure that all important information is documented. If you can, take pictures of the incident and of the damage. Take contact details of the driver of the vehicle for your further report to the Velespeed.
Within 24 hours of the incident, you must notify the Customer Service at +90 (548) 835 37 73. We will provide you with an Incident Report to fill out and we will do our best to get the compensation of the incident from the insurance. Any unreported incident will be uneligible and may result of a charge to your registered credit card.The bike remains your responsibility until it is locked in a dock or handed over to a Velespeed representative. If you are not able to dock your bike, please call us +90 (548) 835 37 73. -
I discovered a case of vandalism
If you discovered a case of vandalism on any Velespeed station, kiosk, or bike, please fill out this form and provide some details on the vandalism. One of our technicians will be notified and deal with the issue shortly. Thank you for your help!
-
I experienced a collision with a vehicle
If you are injured, call 112 immediately. You should also call the police 155, tell where the collision took place and file a report with an officer to make sure that all important information is documented.
Within 24 hours of the incident, you must notify the Customer Service at +90 (548) 835 37 73. We will provide you with an Incident Report to fill out.The bike remains your responsibility until it is locked in a dock or handed over to a Velespeed representative. If you are not able to dock your bike, please call us. -
I experienced a collision with a pedestrian
If you are injured, call 112 immediately. You should also call the police 155, explain where the incident took place and file a report with an officer to make sure that all important information is documented.
Within 24 hours of the incident, you must notify the Customer Service at +90 (548) 835 37 73. We will provide you with an Incident Report to fill out. Take contact details of the pedestrian for your further report to the Velespeed.The bike remains your responsibility until it is locked in a dock or handed over to a Velespeed representative. If you are not able to dock your bike, please call us. -
I witnessed a bike theft
If you witness a theft of a Velespeed bike, please call our 24-hour call center at +90 (548) 835 37 73 to report the theft. If you can, try to take a photo or video of the suspect.
You can fill out this form to report the bike theft. Thank you for your assistance! -
I found a defective bike
If you find a defective bike, please call us at the call center at +90 (548) 835 37 73. Our staff will be there in maximum 5 minute time.
Thank you for your assistance! -
I found a lost item, or lost an item at a station
To report a lost or found item, please call us at the call center at +90 (548) 835 37 73.
Please note, Velespeed members are responsible for all personal belongings during rides/trips. Neither Velespeed nor Public Bicycle Sharing Cyprus Ltd maintain any responsibility for compensation/replacement of lost/missing customer items. -
My membership card was lost or stolen
If you lost your membership card, no worries! Fill out this form and we'll get a new membership card shipped to you right away; membership card takes typically 1 business day to arrive (in North Cyprus only).
Replacement of the membership card is 8 USD.If you lost your membership card and you suspect someone may have access to it, please give us a call at +90 (548) 835 37 73 as soon as possible so that we can cancel your lost membership card and get a new one sent out to you. This will ensure that no one can check out a bike using your lost card. -
My bike is missing or was stolen
If you lose your Velespeed bike or it gets stolen, please call Customer Service immediately at +90 (548) 835 37 73. You must do this within 24 hours. We will provide you with a Theft Report form to fill out. Please also call the police 155, tell the incident at within 24 hours and send a police report to helpdesk@velespeed.net.
Your credit card may be charged for the cost of recovery or replacement of the bike, up to $ 1200. -
I was charged a stolen bike fee
Bikes that are missing for longer than 30 days result in a 1200 USD fee charged to the person that took out the bike.
If you believe you were wrongfully charged the missing bike fee, please fill out this form and a member of our customer service team will be in touch shortly. -
I found an abandoned bike
We would greatly appreciate if you fill out this form or call +90 (548) 835 37 73 right away so Velespeed dispatch is immediately notified. Please be precise and provide as much detail as possible. We thank you for your help!
I experienced a collision with a bicycle
If you are injured, call 112 immediately. You should also call the police 155, explain where the incident took place and file a report with an officer to make sure that all information is documented.