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  3. Ride Issues
  1. Home
  2. Help
  3. Ride Issues
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    I left my bike outside of a station

    It is your responsibility to make sure your bike is docked and secured. Do not under any circumstances leave your bike unattended; if you left your bike outside of a station please return immediately and dock your bike. 

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    My bike is broken

    If there’s a problem with your bike, please dock it at the nearest station and press the button on the dock with a wrench symbol on it.

    This will turn the light on the dock red so no one else can use the bike before our technicians can fix it. You can also turn the seat backward on a red-lighted bike, so members can see from afar that it’s broken.